Refund & Exchange Policy


Effective Date: March 2026


At Wingzaa, we strive to provide high-quality products for your birds. If you are not completely satisfied with your purchase, please read our refund and exchange policy below.

1️⃣ Eligibility for Refund or Exchange

  • Products must be returned or exchanged within 7 days of delivery.

  • Products must be unused, unopened, and in their original packaging.

  • Refunds or exchanges are not available for products that have been used or damaged by the customer.

2️⃣ How to Request a Refund or Exchange

  • Contact us via phone or email within 7 days of receiving your order:

  • Provide your order number, product name, and reason for return.

  • Our team will guide you on how to return the product.

3️⃣ Refund Process

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 7 business days via the original payment method.

4️⃣ Exchange Process

  • If the product is eligible for exchange, we will send a replacement product after receiving the original item.

  • Shipping costs for exchanges are covered by the customer unless the product was damaged or incorrect.

5️⃣ Non-Refundable Items

  • Products purchased as promotional items or discounted offers may not be eligible for refund or exchange.

  • Products that are opened or used.

6️⃣ Contact Us


For any questions regarding refunds or exchanges, please contact: